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Blibli

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Blibli
File:Blibli-Logo-2020-BLIBLI.png
Type of site
E-commerce
Available inIndonesia
OwnerDjarum
Created byDjarum
CEOKusumo Martanto (co-founder)
Employees1,500 (Q4 2021)
URLwww.blibli.com
CommercialYes
Launched15 August 2011
Current statusActive

Blibli (PT Global Digital Niaga) is a leading Indonesian e-commerce company that focuses on building the omnichannel commerce ecosystem of choice for consumers and institutions through trust and assurance.

Since its establishment in 2011, Blibli has delivered curated products through collaboration alongside reliable sellers and partnerships with well-known brands. Currently, Blibli presents 20 product categories with tens of millions of high-quality products from hundreds of thousands of partners. Blibli has the widest array of payment methods and delivery options in Indonesia. Blibli is further known for its free shipping, customer service, best-in industry return policy and original product guarantee.[1][2]

Blibli is the first e-commerce platform that provides high-quality products and services for every aspect of our customer's life journey at home, work, study, special occasions, or curated travel and experiences. Through its complete ecosystem, from Bliblimart and Ranch Market-combined #1 in omnichannel groceries to consumer electronics-online and offline brand flagship stores; and tiket.com, the market leader OTA in Indonesia.[3]

Awards and achievements

Year Awards
2021
  1. Best Contact Center, Best Technology Innovation, Best CX Championship, Best Social Media, Best Employee Engagement, dan DREAM Team Awards – Contact Center World Asia Pacific 2021.[4]
  2. Best Ecommerce Customer Acquisition Strategy dan Best Mobile Campaign – The Wires Global 2021.[5]
  3. The Best e-commerce company with Data Governance and Security – DataGovAi 2021.[6]
  4. Kusumo Hartanto sebagai Marketeers of the Year 2021 – Marketeers.[7]
  5. The 1st Champion - Indonesia Original Brand 2021 for online mall category by SWA & Business Digest.[8]
  6. The Best Contact Center Indonesia 2021 - Indonesia Contact Center Association (ICCA).[9]
2020
  1. The Best Contact Center Indonesia 2020 in annual Contact Center Awards (ICCA) 2020 by Contact Center Association.[10][11]
  2. Selular Awards 2020 for “Best E-Commerce Apps” category.[12]
2019
  1. Indonesia Original Brand (IOB) Award 2019 the 1st champion for Online Mall Category by SWA magazine.[13]
  2. Contact Center Service Excellence Award (CCSEA) 2019: Call Center with Excellence Predicate for Customer Care Blibli.com for online shopping category.[14]
  3. Contact Center Service Excellence Award (CCSEA) 2019: Email Center with Good Predicate for email Customer Care Blibli.com for online shopping category.[15]

References

  1. ^ Mishra, Ketan (March 12, 2021). "The largest eCommerce marketplace of Indonesia: Tokopedia". Ced Commerce.
  2. ^ "Next Year, 5 New Unicorns Are Predicted to Emerge in Indonesia". mime.asia.
  3. ^ Threestayanti, Liana (15 May 2020). "Empat Kategori Produk Blibli yang Paling Banyak Dicari Selama WFH". Infokomputer (in Indonesian).
  4. ^ Agustinus, Michael (22 September 2021). "Blibli Raih 5 Gold Medals dari Contact Center World - Asia Pacific 2021". Kumparan (in Indonesian).
  5. ^ Myesha Aqueena (22 November 2021). "Blibli Raih Dua Penghargaan Bergengsi, Mob Ex Awards 2021 dan The Wires Global 2021". Pikiran Rakyat (in Indonesian).
  6. ^ Khomarul Hidayat (8 December 2021). "Blibli Raih Dua Penghargaan Bergengsi, Mob Ex Awards 2021 dan The Wires Global 2021". Kontan (in Indonesian).
  7. ^ Khomarul Hidayat (8 December 2021). "CEO Blibli Kusumo Martanto raih the Best Industry Marketing Champion 2021". Kontan (in Indonesian).
  8. ^ Dwi Murdaningsih (1 August 2019). "Rumah Zakat Raih 1st Champion Indonesia Original Brand Award". Republika (in Indonesian).
  9. ^ Yudho Winarto (1 January 2022). "Blibli Raih The Best Contact Center Indonesia dan Gold Medal Asia Pacific 2021". Kontan (in Indonesian).
  10. ^ "Blibli Sabet 12 Penghargaan pada The Best Contact Center Indonesia 2020". Tribunnews (in Indonesian). 24 November 2020.
  11. ^ "Penghargaan ICCA 2020 Bukti Komitmen Blibli atas Kepuasan Konsumen". Mediaindonesia (in Indonesian). 24 November 2020.
  12. ^ "Daftar Penerima Penghargaan The 17th Selular Awards 2020". Selular (in Indonesian). 19 August 2020.
  13. ^ Dwi Murdaningsih (1 August 2019). "Rumah Zakat Raih 1st Champion Indonesia Original Brand Award". Republika (in Indonesian).
  14. ^ "Blibli.com Raih Dua Penghargaan CCSEA 2019". tirto (in Indonesian). 9 April 2019.
  15. ^ Isra Triansyah (11 April 2019). "Blibli.com Raih Dua Penghargaan CCSEA 2019". Sindonews (in Indonesian).
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