Commons:Volunteer Response Team
OTRS stands for "Open-source Ticket Request System". On Wikimedia projects, it generally refers to the ticket system where volunteers respond to emails that are sent to Wikimedia, including general information (in several languages), press queries and permission emails. On Commons, "OTRS" generally refers only to this latter type. Therefore to "put something on OTRS" means to send an email to mailto:[email protected] and have it dealt with by an OTRS volunteer.
OTRS volunteers who have accounts on Commons are listed at m:OTRS/personnel with a "y" under the "Commons" column. There is also a partial list at Template talk:PermissionOTRS. If your email/request is taking a long time to get a response, try contacting one of these people and asking them to follow it up.
If you have someone's email permission, forward the email to the OTRS address above. It is best to use an email based on commons:email templates to get the required permission. Asking "Can I use your picture on Wikipedia" is not "strong" enough permission. (See also m:OTRS/permissions-en-guide)
When you email OTRS, it is best to state that the image/s are or will be hosted on Commons, and give exact URLs or file names if possible. Please forward all email headers (or get your copyright-holder to email directly) -- OTRS is a totally private system.
An OTRS volunteer will either confirm the permission is OK (in which case you can use a template below) or explain what the problem is (for example, person giving permission is not actually copyright holder, unrelated copyright problem such as derivative works).
Templates to use on image pages
OTRS volunteers can use {{PermissionOTRS|ticket=URL}}. Users who contact OTRS can use {{PermissionOTRS-ID|ticketid}} if they know the ticket of their request/email.
See also
- commons:Email templates - use these when requesting permission by email
- m:OTRS
- Wikimedia's OTRS (login required)