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On February 2014 Russian integrator Tekhnoserv has finished to create a unified information system on sales and customer service for Rostelecom. It enables Rostelecom to gather, store and access the information necessary to carry out sales and customer service processes. The system facilitates access to the information by staff. it has been introduced at call centres in eight macro-regional branches of Rostelecom. The system contains 150GB of corporate information.<ref>[http://www.telecompaper.com/news/tekhnoserv-deploys-customer-service-database-for-rostelecom--995723 Tekhnoserv deploys customer service database for Rostelecom]</ref>
On March 2014 the company announced that it had completed the installation of digital telephone exchanges in all regional centers of the [[Astrakhan Oblast]].<ref>{{cite web| url =http://www.comnews.ru/node/81215| title ="Ростелеком" установил цифровые АТС в Астраханской области| work =comnews.ru| date=19 March 2014|accessdate = 20 March 2014}}</ref>
==Corporate governance==
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