Rostelecom: Difference between revisions

 

On October 2013 the company completed development and began commercial operations of its single payment system. It simplifies the procedure for payment for all telecommunications services of the company on the territory of Russia and also introduce new services such as "auto-top-up" and "e-commerce" or "single click".<ref>[http://www.ictrussia.com/196573/Rostelecom-implements-unified-payment-system.shtml Rostelecom implements unified payment system]</ref> On December 2013 the company launched its new Automatic Payment service on its customer service portal. The service enables customers to set automatic payments for [[fixed telephony]], [[broadband internet]], [[IPTV]] and mobile services from the operator, with the amounts deducted from a [[bank card]]. The service is free for subscribers across the country.<ref>{{cite web| url =http://www.telecompaper.com/news/rostelecom-launches-automatic-payment--986923| title =Rostelecom launches automatic payment | work =Telecom Papaer| accessdate = 21 December 2013}}</ref>

On February 2014 Russian integrator Tekhnoserv has finished to create a unified information system on sales and customer service for Rostelecom. It enables Rostelecom to gather, store and access the information necessary to carry out sales and customer service processes. The system facilitates access to the information by staff. it has been introduced at call centres in eight macro-regional branches of Rostelecom. The system contains 150GB of corporate information.<ref>[http://www.telecompaper.com/news/tekhnoserv-deploys-customer-service-database-for-rostelecom--995723 Tekhnoserv deploys customer service database for Rostelecom]</ref>