Ticketmaster: Difference between revisions

| name = Ticketmaster Entertainment, LLC.

| foundation = {{start date and age|October 2, 1976}}<br, in />[[Phoenix, Arizona]], U.S.

| founders = {{ubl|Albert Leffler <br /> |Peter Gadwa <br /> |Gordon Gunn III|Jerry Nelson}}

| key_people = {{ubl|[[Michael Rapino]] <small>([[Chief executive officer|CEO]])</small> <br /> |Mark Yovich <small>([[President (corporate title)|Presidentpresident]])</small>}}

| products = {{ubl|Ticketing technology<br />|Ticket sales<br />|Ticket resales<br />|Marketing<br />|Distribution of event tickets and information<br />|Support of venue renovation}}

| parent = [[Live Nation Entertainment]]<br />(2010–present)

'''Ticketmaster Entertainment, Inc.LLC''' is an American [[primary ticket outlet|ticket sales]] and distribution company based in [[Beverly Hills, California]] with operations in many countries around the world. In 2010, it merged with [[Live Nation (events promoter)|Live Nation]] under the name [[Live Nation Entertainment]].<ref>{{cite news|url=https://www.reuters.com/article/us-ticketmaster-livenation-idUSTRE60O4E520100126|title=Live Nation, Ticketmaster merge; agree to U.S. terms|last1=Pelofsky|first1=Jeremy|date=25 January 2010|newspaper=[[Reuters]]|last2=Adegoke|first2=Yinka}}</ref>

Ticketmaster is subject to numerous controversies and lawsuits, alleging violations of various laws. The platform charges a fee on tickets purchased and resold on the platform. The fees from ticket sales can account for a large percentage of overall ticket costs and have received scrutiny from regulators, customers, and musicians for its fees. The company has also faced scrutiny from the [[United States Department of Justice]] for retaliation against venues violating its 2010 10-year consent decree from the Live Nation merger, which has been extended an additional five years from 2020 through 2025.

Following the [[2022 Ticketmaster controversy|widespread criticism of the company's handling]] of the pre-sale of [[Taylor Swift]]'s [[The Eras Tour]] in November 2022, the Department of Justice (DOJ) began a formal investigation into Live Nation Entertainment on the grounds of [[monopoly]], [[antitrust law]] and [[consumer rights]] violations. The [[United States Senate Committee on the Judiciary|U.S. Senate Judiciary Committee]] examined the merger with a hearing in January 2023. On May 23, 2024, the DOJ and a coalition of 29 states formally [[United States v. Live Nation Entertainment|launched an antitrust suit]] against Live Nation and Ticketmaster.<ref name=":2">{{Cite news |last=Michaels |first=Dave |last2=Steele |first2=Anne |date=2024-05-23 |title=Justice Department Sues to Break Up Live Nation-Ticketmaster |url=https://www.wsj.com/business/media/ticketmaster-live-nation-sued-justice-department-monopoly-d9442a75 |access-date=2024-05-24 |work=The Wall Street Journal |language=en-US}}</ref>

Ticketmaster was founded in [[Phoenix, Arizona]] in 1976<ref name=":6">{{cite web|url=https://www.stufftheydontwantyoutoknow.com/podcasts/the-ticketmaster-racket.htm|title=The Ticketmaster Racket|date=2019-05-02|website=Stuff They Dont Want You to Know|language=en|access-date=2019-05-02}}</ref> by college staffers Peter Gadwa and Albert Leffler, Gordon Gunn III, as well as businessman GordonJerry Gunn IIINelson.<ref>{{Cite news|url=https://www.wsj.com/articles/SB119577310548201479|title=Ticket Master's Place|last=Lewis|first=Christina S. N.|date=2007-11-23|work=[[The Wall Street Journal]]|access-date=2019-04-04|language=en-US|issn=0099-9660}}</ref><ref name=":0">{{Cite news|url=https://www.latimes.com/archives/la-xpm-1985-01-31-fi-5143-story.html|title=Rival to Ticketron : Ticketmaster Emerging as Force in L.A.|date=1985-01-31|work=Los Angeles Times|access-date=2019-04-04}}</ref> The company originally licensed computer programs and sold hardware for ticketing systems. Its first ticketed concert was [[Electric Light Orchestra]], held at the [[University of New Mexico]].<ref name=":0" /><ref>{{cite web|url=https://www.chicagotribune.com/topic/business/media-industry/ticketmaster-ORCRP0000008973-topic.html|title=Ticketmaster|work=[[Chicago Tribune]]|date=September 20, 2018 |access-date=2019-04-04}}</ref>

In 1982, [[Fred Rosen (businessman)|Fred Rosen]] was appointed CEO of Ticketmaster and moved the company to [[Los Angeles]] to be closer to the live entertainment industry. The move enabled the company to build contracts with many well-known venues including the [[Kia Forum|LA Forum]]. Rosen drove investment into the company and led the switch to computerized ticketing.<ref name="20yrs" /> By 1985 the company had operations in the [[United States|U.S.]], [[Canada]] and [[Europe]].<ref name=":0" /> Under Rosen, the company moved into publishing and set up a travel agency and acquired rival [[Ticketron]] in 1991, making it the market leader.<ref name="20yrs" /><ref>{{cite news|url=https://www.nytimes.com/1991/02/28/business/company-news-ticketmaster-deal-to-get-ticketron.html|access-date=May 30, 2020|title=Ticketmaster Deal To Get Ticketron|work=The New York Times |page=4 (section D)|date=February 28, 1991}}</ref>

Ticketmaster sells tickets that its clients make available to themit.<ref>{{cite web|url=https://minnesota.cbslocal.com/2017/07/11/online-ticket-sale-fees/|title=How To Avoid Online Ticket Sale Fees|date=2017-07-11|access-date=2019-04-22}}</ref> In 2009, Ticketmaster released a digital ticketing system that required customers to prove their identity prior to purchase. The company believed this would help circumvent brokers and scalpers.<ref name="msnbc.msn.com">{{cite web|url=http://www.nbcnews.com/id/32898804|title=Ticketmaster tries to cut out scalpers again – Business – Retail – NBCNews.com|website=[[NBC News]]|date=2009-09-17|access-date=2013-10-10}}</ref>

As the ''[[Los Angeles Times]]'' has explained, "the 'service fee' is intentionally kept separate from the list price for two reasons: to make the base price of a ticket appear more affordable, and to create the impression that only Ticketmaster pockets that fee."<ref name="Brown">{{cite news |last1=Brown |first1=August |title=Hating Ticketmaster long predates the Taylor Swift fiasco |url=https://www.latimes.com/entertainment-arts/music/story/2023-01-23/ticketmaster-live-nation-taylor-swift-pearl-jam |access-date=28 January 2023 |work=Los Angeles Times |date=January 23, 2023}}</ref> In other words, "Ticketmaster is effectively paid to be a punching bag" for consumer frustration with opaque add-on fees, and then some of the fees find their way back to the artist or venue.<ref name="Brown" /> Utilizing such subterfuge to extract additional revenue from fans without arousing direct backlash towards themselves has become increasingly important for artists. The collapse of record album sales after the year 2000 means that as of the 2020s, 95 percent of artist income comes from [[concert tour]]s.<ref name="Tkacik">{{cite news |last1=Tkacik |first1=Maureen |last2=Brown |first2=Krista |title=Ticketmaster's Dark History: A 40-year saga of kickbacks, threats, political maneuvering, and the humiliation of Pearl Jam |url=https://prospect.org/power/ticketmasters-dark-history/ |access-date=28 January 2023 |work=The American Prospect |date=December 21, 2022}}</ref>

In 2022, Ticketmaster was experimenting with a demand-based, dynamic pricing which would vary the ticket price based upon demand. The new system is touted to give artists a higher share of the revenues that would otherwise be coming through resale ticket sales.<ref>{{Cite web |title=Ticketmaster announces major change which could see tickets prices soar |url=https://uk.news.yahoo.com/ticketmaster-major-change-ticket-prices-131507105.html |access-date=2022-10-11 |website=uk.news.yahoo.com |date=October 10, 2022 |language=en-GB}}</ref>

In May 1994, the [[grunge]] band [[Pearl Jam]] filed a complaint with the [[United States Department of Justice|U.S. Department of Justice]] claiming Ticketmaster had cut the group out of venue bookings in a dispute over fees.<ref>{{cite news |last=Philips |first=Chuck |url=https://www.latimes.com/archives/la-xpm-1994-06-08-ca-1864-story.html |title=Pearl Jam vs. Ticketmaster: Choosing Sides : Legal file: The pop music world is divided over the Seattle band's allegations, which led to a Justice Department investigation into possible anti-competitive practices in the ticket distribution industry. |date=1994-06-08 |work=[[Los Angeles Times]] |access-date=2019-06-13 |language=en-US |issn=0458-3035 |url-status=live |archive-url=https://web.archive.org/web/20210308051300/https://www.latimes.com/archives/la-xpm-1994-06-08-ca-1864-story.html |archive-date=March 8, 2021}}</ref> The investigation was closed without action in 1995, though the Justice Department stated it would continue to monitor the developments in the ticket industry.<ref name=":7">{{cite news |last=Philips |first=Chuck |url=https://www.latimes.com/archives/la-xpmxphyuggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggifffffffffffffffhithguhhdfujhgfuhuhfuhuhuhuhuhufdhufduddhfudddddddddddddddddddddddddddddddddddddddddddddddddddddhhhhhuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuum-1995-07-06-fi-20642-story.html |title=U.S. Drops Ticketmaster Antitrust Probe : Entertainment: Abrupt closure of investigation lifts cloud of uncertainty over firm, catches others in industry off guard. |date=1995-07-06 |work=[[Los Angeles Times]] |access-date=2019-06-13 |language=en-US |issn=0458-3035 |url-status=live |archive-url=https://web.archive.org/web/20201231164908/https://www.latimes.com/archives/la-xpm-1995-07-06-fi-20642-story.html |archive-date=December 31, 2020}}</ref><ref>{{cite news |url=https://www.nytimes.com/1995/07/06/arts/us-ends-ticketmaster-investigation.html |title=U.S. Ends Ticketmaster Investigation |last=Blumenthal |first=Ralph |date=1995-07-06 |work=[[The New York Times]] |access-date=2019-06-13 |language=en-US |issn=0362-4331 |url-status=live |archive-url=https://web.archive.org/web/20210211033359/http://www.nytimes.com/1995/07/06/arts/us-ends-ticketmaster-investigation.html |archive-date=February 11, 2021}}</ref> [[Chuck Philips]], a reporter who covered the issue,<ref name="Ticketmaster 6">{{cite news|url=http://articles.latimes.com/1992-06-09/entertainment/ca-136_1_ticket-service|title=A Tangle Over Tickets : Ticketmaster, Target of Lawsuits, Says It Offers Broad Service|last=Philips|first=Chuck|date=9 June 1992|work=Los Angeles Times|access-date=2 November 2014}}</ref><ref name="Ticketmaster 5">{{cite news|url=http://articles.latimes.com/1995-06-17/news/mn-14107_1_pearl-jam|title=COLUMN ONE : The Ticket King's Path to Power : As Pearl Jam just learned, Ticketmaster's Fred Rosen gets what he wants. His tactics have earned him some foes, but even critics admit he has transformed the industry. Now he's eyeing new realms.|last=Philips|first=Chuck|date=June 17, 1995|newspaper=Los Angeles Times|access-date=22 July 2012}}</ref><ref name="Ticketmaster 4">{{cite news|url=http://articles.latimes.com/1994-06-08/entertainment/ca-1864_1_pearl-jam-manager|title=Pearl Jam vs. Ticketmaster: Choosing Sides : Legal file: The pop music world is divided over the Seattle band's allegations, which led to a Justice Department investigation into possible anti-competitive practices in the ticket distribution industry.|last=Philips|first=Chuck|date=June 8, 1994|newspaper=Los Angeles Times|access-date=22 July 2012}}</ref><ref>{{cite news|url=http://articles.latimes.com/1991-05-17/entertainment/ca-2084_1_service-fees|title=Ticket Flap: What Price Convenience?: Entertainment: A host of service fees, surcharges and taxes is riling concert-goers--and lawmakers.|last=Philips|first=Chuck|date=May 17, 1991|newspaper=Los Angeles Times|access-date=22 July 2012}}</ref> was told by sources close to the case that the investigation was closed due to a combination of a shortage of resources and the case being difficult and having uncertain prospects.<ref name=":7" />

U.S. mainstream media has claimed that Ticketmaster secretly partners with [[Ticket resale|scalpers]] to drive up prices for consumers.<ref>{{Cite news |date=2018 |title='I'm getting ripped off': A look inside Ticketmaster's price-hiking bag of tricks |work=CBC |url=https://www.cbc.ca/news/business/ticketmaster-prices-scalpers-bruno-mars-1.4826914}}</ref> Economists characterize the [[Ticket resale|secondary market]] in tickets as socially wasteful [[rent-seeking]].<ref>{{Cite web |last=Tam |first=Stephanie |title=Why Is the Live-Event Ticket Market So Screwed Up? |url=https://freakonomics.com/podcast/why-is-the-live-event-ticket-market-so-screwed-up/ |access-date=2022-03-16 |website=Freakonomics |language=en}}</ref><ref name=":8">{{Citation |last1=Agarwal |first1=Nikhil |title=Market design |date=2021 |url=https://www.sciencedirect.com/science/article/pii/S1573448X21000108 |work=Handbook of Industrial Organization |volume=5 |pages=1–79 |editor-last=Ho |editor-first=Kate |series=Handbook of Industrial Organization, Volume 5 |publisher=Elsevier |language=en |last2=Budish |first2=Eric |doi=10.1016/bs.hesind.2021.11.010 |isbn=9780323988872 |editor2-last=Hortaçsu |editor2-first=Ali |editor3-last=Lizzeri |editor3-first=Alessandro}}</ref> In the mid-2000s, Ticketmaster engaged in primary market auctions that reduced the rents involved in secondary market scalping –&nbsp;however, Ticketmaster ended these primary market auctions, opting instead to enter into the secondary market.<ref name=":8" />

=== Data breachbreaches ===

In June 2018, Ticketmaster notified 40,000 [[United Kingdom|U.K.]] customers that it had identified a hack caused by [[malicious software]] on a third-party customer support product it contracted. The company stated that customers who bought tickets between February and June 2018 may have had data compromised.<ref>{{cite web|url=https://www.which.co.uk/news/2018/06/ticketmaster-data-breach-thousands-of-customers-may-be-affected/|title=Ticketmaster data breach: Thousands of customers may be affected|date=27 June 2018|publisher=Which?|access-date=24 July 2018}}</ref><ref>{{cite web|url=https://www.bbc.co.uk/news/technology-44628874|title=Ticketmaster admits personal data stolen in hack attack|date=27 June 2018|publisher=BBC News|access-date=24 July 2018}}</ref><ref>{{cite web|url=https://news.sky.com/story/ticketmaster-admits-user-data-was-stolen-in-breach-11419249|title=Ticketmaster admits user data was stolen in breach|date=28 June 2018|publisher=Sky News|access-date=24 July 2018}}</ref><ref>{{cite web|url=https://nakedsecurity.sophos.com/2018/06/28/ticketmaster-breach-what-happened-and-what-to-do/|title=The Ticketmaster breach – what happened and what to do|date=28 June 2018|publisher=naked security by SOPHOS|access-date=24 July 2018}}</ref><ref>{{cite magazine|url=https://www.wired.co.uk/article/ticketmaster-data-breach-monzo-inbenta|title=The Ticketmaster hack is a perfect storm of bad IT and bad comms|date=28 June 2018|magazine=Wired|access-date=24 July 2018}}</ref><ref>{{cite web|url=https://www.computerworld.com.au/article/643104/ticketmaster-warns-australian-customers-possible-data-breach/|title=Ticketmaster warns Australian customers of possible data breach|date=28 June 2018|publisher=Computerworld|access-date=24 July 2018}}</ref><ref>{{cite web|url=https://www.cso.com.au/article/643142/chat-bot-opens-door-ticketmaster-payment-card-hack/|title=Chat bot opens door to Ticketmaster payment card hack|date=28 June 2018|publisher=CSO Online|access-date=24 July 2018}}</ref>{{Excessive citations inline|date=January 2023}}

Ticketmaster and Live Nation has faced backlash for their dynamic pricing system and "platinum" tickets when tickets for [[Bruce Springsteen]]'s and [[Blink-182]]'s [[Springsteen and E Street Band 2023 Tour|2023]] [[World Tour 2023/2024|tours]] went on sale in July and October 2022 respectively, which saw fans of both acts criticize prices for random seats across the venue going for hundreds or thousands of dollars during pre-sales or right when tickets went on sale for the general public.<ref>{{cite web |date=July 21, 2022 |title=Bruce Springsteen Fans Furious at Ticket Prices Going as High as $4-5K, Due to Ticketmaster's 'Dynamic Pricing' |url=https://www.msn.com/en-us/music/news/bruce-springsteen-fans-furious-at-ticket-prices-going-as-high-as-4-5k-due-to-ticketmaster-s-dynamic-pricing/ar-AAZNXvf |access-date=November 17, 2022 |publisher=MSN}}</ref><ref>{{Cite web |title=Blink-182 Tickets Are So Expensive Because Ticketmaster Is a Disastrous Monopoly and Now Everyone Pays Ticket Broker Prices |url=https://www.vice.com/en/article/m7gx34/blink-182-tickets-are-so-expensive-because-ticketmaster-is-a-disastrous-monopoly-and-now-everyone-pays-ticket-broker-prices |access-date=2022-11-17 |website=Vice |date=October 20, 2022 |language=en}}</ref> In March 2023, [[Robert Smith (musician)|Robert Smith]] criticized the model and announced that [[the Cure]] would not be allowing Ticketmaster to sell dynamically-priced or platinum tickets for the band's upcoming [[Shows of a Lost World|North American tour]].<ref>{{Cite web |last=Ivie |first=Devon |date=2023-03-17 |title=Ticketmaster Pissed Off the Wrong Goth |url=https://www.vulture.com/2023/03/the-cure-robert-smith-ticketmaster-fees-tour.html |access-date=2023-03-17 |website=Vulture |language=en-us}}</ref> Smith priced tickets for the Cure's concerts for as low as $20, but Ticketmaster charged fees that equalled more than the price of the base ticket. After Smith expressed his outrage, Ticketmaster refunded a portion of the fees to the purchasers.<ref>{{Cite web |title=Ticketmaster to refund some fees after The Cure's Robert Smith says he was 'sickened' by prices |url=https://www.nbcnews.com/pop-culture/pop-culture-news/ticketmaster-refund-fees-cures-robert-smith-says-was-sickened-prices-rcna75422 |access-date=2023-03-17 |website=NBC News |date=March 17, 2023 |language=en}}</ref>

{{Further|2022Taylor TicketmasterSwift–Ticketmaster controversy}}

Fans and customers online widely criticized Ticketmaster for a flawed ticketing model that obstructed them from purchasing tickets. The word "Ticketmaster" was trending number one worldwide on various social media platforms such as [[Twitter]] and [[TikTok]].<ref>{{Cite web |date=2022-11-16 |title=AOC demands Ticketmaster be dismantled after Taylor Swift ticket sale chaos |url=https://www.independent.co.uk/news/world/americas/us-politics/aoc-ticketmaster-taylor-swift-tickets-b2225903.html |access-date=2022-11-16 |website=The Independent}}</ref> Several US lawmakers took notice of the issue. US congresswoman [[Alexandria Ocasio-Cortez]] tweeted that Ticketmaster is a [[monopoly]] and that it must be unmerged from [[Live Nation Entertainment]]. Congressman [[Bill Pascrell|Bill Pascrel]], who had previously petitioned [[United States Attorney General|US Attorney General]] [[Merrick Garland]] in support of "strong [[Competition law|antitrust]] enforcement by the [[Presidency of Joe Biden|Biden Administration]]" and criticized the merger of Ticketmaster and Live Nation, stated that he attempted to purchase tickets but was placed on the waitlist.<ref>{{Cite web |date=2022-11-16 |title=AOC demands Ticketmaster be dismantled after Taylor Swift ticket sale chaos |url=https://www.independent.co.uk/news/world/americas/us-politics/aoc-ticketmaster-taylor-swift-tickets-b2225903.html |access-date=2022-11-16 |website=The Independent |language=en}}</ref> The [[Tennessee Attorney General]], [[Jonathan Skrmetti]], began an investigation into "consumer complaints about chaos during the presale of tickets" to the tour. He said in a press conference on November 16 that "a lack of competition [for Ticketmaster] has led to a poor experience and higher prices for consumers."<ref name=":2b">{{Cite web |last=Ighadaro |first=Omose |date=November 16, 2022 |title=Tennessee AG Investigating Antitrust Violations in Taylor Swift Ticket Presale |url=https://www.bloomberg.com/news/articles/2022-11-16/ticketmaster-s-taylor-swift-presale-investigated-by-tennessee-ag |access-date=2022-11-17 |website=Bloomberg}}</ref> Following investigations initiated by the Tennessee Attorney General<ref name=":22b">{{Cite web |last=Ighadaro |first=Omose |date=November 16, 2022 |title=Tennessee AG Investigating Antitrust Violations in Taylor Swift Ticket Presale |url=https://www.bloomberg.com/news/articles/2022-11-16/ticketmaster-s-taylor-swift-presale-investigated-by-tennessee-ag |access-date=2022-11-17 |website=Bloomberg}}</ref> and the [[North Carolina Attorney General]] on the grounds of [[Consumer protection|consumer rights]] violations,<ref>{{Cite web |last=Ighodaro |first=Omose |date=November 17, 2022 |title=Tennessee, North Carolina AGs Investigating Taylor Swift Ticket Presale |url=https://www.bloomberg.com/news/articles/2022-11-16/ticketmaster-s-taylor-swift-presale-investigated-by-tennessee-ag |access-date=2022-11-18 |website=Bloomberg}}</ref> the federal Department of Justice began an investigation into Live Nation Entertainment and Ticketmaster on November 18.<ref>{{Cite news |last1=McCabe |first1=David |last2=Sisario |first2=Ben |date=November 18, 2022 |title=Justice Department Said to Investigate Ticketmaster's Parent Company |work=[[The New York Times]] |url=https://www.nytimes.com/2022/11/18/technology/live-nation-ticketmaster-investigation-taylor-swift.html |access-date=November 18, 2022}}</ref>

Swift released a statement on November 18, 2022, via her [[Instagram]] story; she asserted that she is protective of her fans and wanted to assure a quality experience for them, but found it difficult to "trust an outside entity with these relationships and loyalties". She said that she was "not going to make excuses for anyone because we asked [Ticketmaster], multiple times, if they could handle this kind of demand and we were assured they could." She concluded that she is taking the necessary measures to resolve the issue and resume the sale.<ref>{{Cite web |last=Josephs |first=Leslie |title=Taylor Swift slams 'outside entity' over ticket fiasco: 'I'm not going to make excuses for anyone' |url=https://www.cnbc.com/2022/11/18/taylor-swift-slams-outside-entity-over-ticketmaster-tour-sale-fiasco.html |access-date=2022-11-18 |website=CNBC |date=November 18, 2022 |language=en}}</ref>

In December, a group of Swift's fans, called "[[Swifties]]," filed a lawsuit against Ticketmaster and its parent company Live Nation, accusing them of fraud, anti-trust violations, and price-fixing. In the lawsuit, fans demanded $2,500 for each violation, which could potentially amount to several million in total.<ref>{{cite news|url=https://www.bbc.com/news/world-us-canada-63863416 | title=Taylor Swift: 'Swifties' sue Ticketmaster over tour sale problems | date=December 5, 2022 | publisher=BBC News |access-date=December 6, 2022}}</ref>

Ticketmaster was heavily criticised for their handling of the tickets for [[Coronation of Charles III and Camilla|Coronation Concert of Charles III and Camilla]]. After two rounds of ticket balloting remaining spare tickets were sent out to people who originally put their name down. Thousands of email sent out to people stating "Congratulations, you have been successful in the ballot for a pair of standing tickets".<ref>{{Cite news |date=2023-04-25 |title=Anger as fans say Coronation Concert ballot 'misleading' |language=en-GB |work=BBC News |url=https://www.bbc.com/news/business-65387085 |access-date=2023-04-26}}</ref><ref>{{Cite web |title='Misleading' email brings residents to tears in Coronation concert ticket disaster |url=https://www.bracknellnews.co.uk/news/23481700.coronation-concert-residents-upset-misleading-ticketmaster-email/ |access-date=2023-04-26 |website=Bracknell News |date=April 26, 2023 |language=en}}</ref> The email also said "You will have until 12:00 on 27th April to claim your tickets. If you do not claim your tickets by this date then they will be re-allocated",; as a result many people had already booked hotels or the day off work in anticipation that they had already gotten the tickets. <ref>{{Cite news |last=McTaggart |first=India |date=2023-04-25 |title=Coronation Concert chaos after tickets sell out in minutes angering ballot holders |language=en-GB |work=The Telegraph |url=https://www.telegraph.co.uk/royal-family/2023/04/25/coronation-concert-chaos-tickets-sell-out-ballot-holders/ |access-date=2023-04-26 |issn=0307-1235}}</ref> Ticketmaster has been criticised and the email labeled "misleading".<ref>{{Cite web |title='Misleading' email brings residents to tears in Coronation concert ticket disaster |url=https://www.windsorobserver.co.uk/news/23481700.coronation-concert-residents-upset-misleading-ticketmaster-email/ |access-date=2023-04-26 |website=Royal Borough Observer |date=April 26, 2023 |language=en}}</ref>

Ticketmaster has partnerships with venues, professional sports leagues and teams, college and universities, musical acts and theatre tours<ref name=":4">{{cite web|url=https://variety.com/2017/digital/news/ticketmaster-hamilton-prestige-entertainment-renaissance-ventures-1202578292/|title=Ticketmaster Says Bot Army Bought 30,000 'Hamilton' Tickets|last=Maddaus|first=Gene|date=2017-10-02|website=Variety|access-date=2019-04-22}}</ref><ref>{{cite web|url=https://www.sporttechie.com/nfl-ticketmaster-extend-partnership-give-fans-safer-way-buy-tickets/|title=Ticketmaster To Use Next-Generation Venue Software For The NFL|date=2017-10-18}}</ref><ref>{{cite magazine|url=https://www.billboard.com/articles/business/8486804/kevin-bridges-ticketmaster-ticket-year-fan-vote-taylor-swift-ed-sheeran|title=Scottish Comic Beats Taylor Swift, Ed Sheeran in Ticketmaster UK Fan Vote For 'Ticket of the Year'|magazine=Billboard|access-date=2019-04-22}}</ref> and target corporation in the United States and internationally.<ref>{{cite web|url=http://www.ampthemag.com/the-real/ticketmaster-will-once-again-be-the-official-ticketing-partner-of-smgs-uk-venues/|title=Ticketmaster Will Once Again Be the Official Ticketing Partner of SMG's UK Venues|date=2018-04-30|website=Amplify}}</ref> Ticketmaster has partnered with musical acts such as [[Taylor Swift]],<ref>{{cite web|url=https://www.usatoday.com/story/life/music/2017/11/13/taylor-swift-announces-2018-reputation-tour/859157001/|title=Taylor Swift announces massive 2018 'Reputation' tour|website=USA Today|language=en|access-date=2019-04-22}}</ref> and the [[Trans-Siberian Orchestra]],<ref>{{cite web|url=https://www.usatoday.com/story/life/music/2018/08/20/trans-siberian-orchestra-announces-20th-anniversary-winter-tour/1010334002/|title=Exclusive: Trans-Siberian Orchestra announces 20th-anniversary winter tour|website=USA Today|language=en|access-date=2019-04-22}}</ref> and theatre productions such as [[Hamilton (musical)|Hamilton]] and [[Harry Potter and the Cursed Child]].<ref name=":4" /><ref>{{cite web|url=http://www.playbill.com/article/how-to-buy-tickets-to-broadways-harry-potter-and-the-cursed-child-parts-one-and-two|title=How to Buy Tickets to Broadway's Harry Potter and the Cursed Child Parts One and Two|last=Fierberg|first=Ruthie|date=September 30, 2017}}</ref>

Ticketmaster has been the ticketing provider for the [[National Football League]] (NFL), [[National Hockey League]] (NHL) and the [[National Basketball Association]] (NBA).<ref>{{cite web|url=https://www.sportsbusinessjournal.com/Journal/Issues/2012/04/02/Leagues-and-Governing-Bodies/NFL-Ticketmaster.aspx|title=NFL, Ticketmaster renew partnership for at least $200M|date=April 2, 2012 |access-date=2022-07-05}}</ref><ref>{{cite web|url=https://www.sportsbusinessdaily.com:443/en/Daily/Issues/2013/11/05/Leagues%20and%20Governing%20Bodies/NHL%20Ticketmaster.aspx|title=Guarding The Gates: NHL Signs Multiyear Extension Of Deal With Ticketmaster|access-date=2019-04-22}}</ref><ref>{{cite magazine|url=https://www.billboard.com/articles/business/8098606/nba-renews-ticketmaster-deal-two-years|title=NBA Renews Ticketmaster Deal for Two Years|magazine=Billboard|access-date=2019-04-22}}</ref> In 2008, Ticketmaster entered into an agreement with the [[National Football League]] (NFL) to manage its resale market on NFL TicketExchange.<ref name=":5">{{cite magazine|url=https://www.billboard.com/articles/business/8007022/stubhub-inks-nfl-deal-digital-tickets-ticketmaster-integration|title=StubHub Inks NFL Deal for Digital Tickets, Ticketmaster Integration|magazine=Billboard|access-date=2019-04-22}}</ref> Ticketmaster also works with wrestling promotions [[WWE|World Wrestling Entertainment]] (WWE) (1994) and [[All Elite Wrestling]] (AEW) (2019)

[[Category:Live Nation Entertainment|* ]]

[[Category:Monopolies1976 establishments in California]]

[[Category:Online2010 retailersmergers ofand the United Statesacquisitions]]

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