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ScribeMonk (talk | contribs) Edited the "Data Breaches" section and added another data breach |
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In July 2019, a report by [[Billboard (magazine)|''Billboard'']] revealed a strategy by [[Live Nation]], Ticketmaster's parent company, to secretly bypass placing certain tickets for sale on the primary market and instead, place them directly on resale sites "without giving fans a chance to buy them through normal channels at face value."<ref>{{cite magazine|magazine=Billboard|date=19 July 2019|title=Secretly Recorded Phone Call Offers Window Into How Live Nation Helped Metallica and Other Artists Place Tickets Directly On Resale Market|url=https://www.billboard.com/pro/live-nation-resale-market-secretly-recorded-phone-calls-concert-tickets}}</ref> The company acknowledged it has "facilitated the quiet transfer of concert tickets directly into the hands of resellers through the years, though only at the request of the artists involved."
=== Data
In June 2018, Ticketmaster notified 40,000 [[United Kingdom|U.K.]] customers that it had identified a hack caused by [[malicious software]] on a third-party customer support product it contracted. The company stated that customers who bought tickets between February and June 2018 may have had data compromised.<ref>{{cite web|url=https://www.which.co.uk/news/2018/06/ticketmaster-data-breach-thousands-of-customers-may-be-affected/|title=Ticketmaster data breach: Thousands of customers may be affected|date=27 June 2018|publisher=Which?|access-date=24 July 2018}}</ref><ref>{{cite web|url=https://www.bbc.co.uk/news/technology-44628874|title=Ticketmaster admits personal data stolen in hack attack|date=27 June 2018|publisher=BBC News|access-date=24 July 2018}}</ref><ref>{{cite web|url=https://news.sky.com/story/ticketmaster-admits-user-data-was-stolen-in-breach-11419249|title=Ticketmaster admits user data was stolen in breach|date=28 June 2018|publisher=Sky News
Between April 2 and May 18, 2024, an "unauthorized third party obtained information from a cloud database hosted by a third-party data services provider" that exposed personal information including payment-card details. Ticketmaster identified customers whose data may have been affected by the breach on May 23, 2024, but only notified them of this a month later in a June 22 letter.<ref>{{Citation |title=Notice of Data Breach |date=June 22, 2024 |place=Letter mailed to customers |publisher=Ticketmaster}}</ref>
On May 20, 2024, another data breach occurred when an attacker compromised Ticketmaster’s cloud database hosted by [[Snowflake]]. Ticketmaster's parent company, Live Nation, revealed the breach on May 31, with Australian authorities confirming they were working with the company on the incident.<ref>{{cite web |last1=Whittaker |first1=Zack |title=Live Nation confirms Ticketmaster was hacked, says personal information stolen in data breach |url=https://techcrunch.com/2024/05/31/live-nation-confirms-ticketmaster-was-hacked-says-personal-information-stolen-in-data-breach/ |website=TechCrunch |access-date=2 June 2024 |date=31 May 2024}}</ref>
===Deceptive pricing===
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