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==Criticism and controversies==
===Anti-competition claims===
In May 1994, the [[grunge]] band [[Pearl Jam]] filed a complaint with the [[United States Department of Justice|U.S. Department of Justice]] claiming Ticketmaster had cut the group out of venue bookings in a dispute over fees.<ref>{{cite news |last=Philips |first=Chuck |url=https://www.latimes.com/archives/la-xpm-1994-06-08-ca-1864-story.html |title=Pearl Jam vs. Ticketmaster: Choosing Sides : Legal file: The pop music world is divided over the Seattle band's allegations, which led to a Justice Department investigation into possible anti-competitive practices in the ticket distribution industry. |date=1994-06-08 |work=[[Los Angeles Times]] |access-date=2019-06-13 |language=en-US |issn=0458-3035 |url-status=live |archive-url=https://web.archive.org/web/20210308051300/https://www.latimes.com/archives/la-xpm-1994-06-08-ca-1864-story.html |archive-date=March 8, 2021}}</ref> The investigation was closed without action in 1995, though the Justice Department stated it would continue to monitor the developments in the ticket industry.<ref name=":7">{{cite news |last=Philips |first=Chuck |url=https://www.latimes.com/archives/la-xphyuggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggifffffffffffffffhithguhhdfujhgfuhuhfuhuhuhuhuhufdhufduddhfudddddddddddddddddddddddddddddddddddddddddddddddddddddhhhhhuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu<ref></ref>mxphyuggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggifffffffffffffffhithguhhdfujhgfuhuhfuhuhuhuhuhufdhufduddhfudddddddddddddddddddddddddddddddddddddddddddddddddddddhhhhhuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuum-1995-07-06-fi-20642-story.html |title=U.S. Drops Ticketmaster Antitrust Probe : Entertainment: Abrupt closure of investigation lifts cloud of uncertainty over firm, catches others in industry off guard. |date=1995-07-06 |work=[[Los Angeles Times]] |access-date=2019-06-13 |language=en-US |issn=0458-3035 |url-status=live |archive-url=https://web.archive.org/web/20201231164908/https://www.latimes.com/archives/la-xpm-1995-07-06-fi-20642-story.html |archive-date=December 31, 2020}}</ref><ref>{{cite news |url=https://www.nytimes.com/1995/07/06/arts/us-ends-ticketmaster-investigation.html |title=U.S. Ends Ticketmaster Investigation |last=Blumenthal |first=Ralph |date=1995-07-06 |work=[[The New York Times]] |access-date=2019-06-13 |language=en-US |issn=0362-4331 |url-status=live |archive-url=https://web.archive.org/web/20210211033359/http://www.nytimes.com/1995/07/06/arts/us-ends-ticketmaster-investigation.html |archive-date=February 11, 2021}}</ref> [[Chuck Philips]], a reporter who covered the issue,<ref name="Ticketmaster 6">{{cite news|url=http://articles.latimes.com/1992-06-09/entertainment/ca-136_1_ticket-service|title=A Tangle Over Tickets : Ticketmaster, Target of Lawsuits, Says It Offers Broad Service|last=Philips|first=Chuck|date=9 June 1992|work=Los Angeles Times|access-date=2 November 2014}}</ref><ref name="Ticketmaster 5">{{cite news|url=http://articles.latimes.com/1995-06-17/news/mn-14107_1_pearl-jam|title=COLUMN ONE : The Ticket King's Path to Power : As Pearl Jam just learned, Ticketmaster's Fred Rosen gets what he wants. His tactics have earned him some foes, but even critics admit he has transformed the industry. Now he's eyeing new realms.|last=Philips|first=Chuck|date=June 17, 1995|newspaper=Los Angeles Times|access-date=22 July 2012}}</ref><ref name="Ticketmaster 4">{{cite news|url=http://articles.latimes.com/1994-06-08/entertainment/ca-1864_1_pearl-jam-manager|title=Pearl Jam vs. Ticketmaster: Choosing Sides : Legal file: The pop music world is divided over the Seattle band's allegations, which led to a Justice Department investigation into possible anti-competitive practices in the ticket distribution industry.|last=Philips|first=Chuck|date=June 8, 1994|newspaper=Los Angeles Times|access-date=22 July 2012}}</ref><ref>{{cite news|url=http://articles.latimes.com/1991-05-17/entertainment/ca-2084_1_service-fees|title=Ticket Flap: What Price Convenience?: Entertainment: A host of service fees, surcharges and taxes is riling concert-goers--and lawmakers.|last=Philips|first=Chuck|date=May 17, 1991|newspaper=Los Angeles Times|access-date=22 July 2012}}</ref> was told by sources close to the case that the investigation was closed due to a combination of a shortage of resources and the case being difficult and having uncertain prospects.<ref name=":7" />
 
In a 2009 article by the [[CBC News|CBC]], Ticketmaster argued that legislation was needed in [[Ontario]] to protect fans from scalpers and unauthorized ticket brokers saying, "You and I both know there is a thriving ticket-broker industry ... so the law is really a fiction ... We very strongly feel the law needs to be modernized to reflect the reality of internet commerce. By keeping a price cap in place, you're really just driving the [resale] business into the shadows."<ref>{{cite news |author=The Canadian Press |date=January 2, 2009 |title=Ticketmaster says pricey resale tickets protect consumers |url=http://www.cbc.ca/consumer/story/2009/01/02/ticketmaster-consumers.html |url-status=live |work=[[CBC News]] |location= |archive-url=https://web.archive.org/web/20090307032657/http://www.cbc.ca/consumer/story/2009/01/02/ticketmaster-consumers.html |archive-date=March 7, 2009 |access-date=May 28, 2021}}</ref> That same year, musician [[Bruce Springsteen]] complained of a conflict of interest between Ticketmaster and TicketsNow after fans were directed to TicketsNow once tickets to his concert sold out on Ticketmaster.com. [[Irving Azoff]], Ticketmaster CEO at the time, released an apology and stated that the TicketsNow link would no longer be shown for Springsteen's concerts.<ref>{{Cite news|url=https://www.telegraph.co.uk/news/newstopics/celebritynews/4520960/Bruce-Springsteen-furious-at-Ticketmaster.html|archive-url=https://web.archive.org/web/20090206232107/http://www.telegraph.co.uk/news/newstopics/celebritynews/4520960/Bruce-Springsteen-furious-at-Ticketmaster.html|url-status=dead|archive-date=2009-02-06|title=Bruce Springsteen 'furious' at Ticketmaster|last=Knapton|first=Sarah|date=2009-02-05|work=The Daily Telegraph|access-date=2010-03-28|location=London}}</ref><ref>{{Cite magazine|url=https://www.rollingstone.com/music/music-news/bruce-springsteen-furious-at-ticketmaster-rails-against-live-nation-merger-97368/|title=Bruce Springsteen "Furious" At Ticketmaster, Rails Against Live Nation Merger|last=Kreps|first=Daniel|date=2009-02-04|magazine=Rolling Stone|language=en-US|access-date=2019-09-11}}</ref> In 2018, the [[United States Department of Justice]] began reviewing complaints by [[Anschutz Entertainment Group|AEG]] that claimed the company had engaged in anti-competitive practices. As of April 2018, the Department of Justice had not released comments on its investigation.<ref>{{cite news |url=https://www.nytimes.com/2018/04/01/arts/music/live-nation-ticketmaster.html |title=Live Nation Rules Music Ticketing, Some Say With Threats |first1=Ben |last1=Sisario |first2=Graham |last2=Bowley |date=1 April 2018 |via=NYTimes.com |work=[[The New York Times]] |url-status=live |archive-url=https://web.archive.org/web/20210525035928/https://www.nytimes.com/2018/04/01/arts/music/live-nation-ticketmaster.html |archive-date=25 May 2021}}</ref>