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==Criticism and controversies==
===Anti-competition claims===
In May 1994, the [[grunge]] band [[Pearl Jam]] filed a complaint with the [[United States Department of Justice|U.S. Department of Justice]] claiming Ticketmaster had cut the group out of venue bookings in a dispute over fees.<ref>{{cite news |last=Philips |first=Chuck |url=https://www.latimes.com/archives/la-xpm-1994-06-08-ca-1864-story.html |title=Pearl Jam vs. Ticketmaster: Choosing Sides : Legal file: The pop music world is divided over the Seattle band's allegations, which led to a Justice Department investigation into possible anti-competitive practices in the ticket distribution industry. |date=1994-06-08 |work=[[Los Angeles Times]] |access-date=2019-06-13 |language=en-US |issn=0458-3035 |url-status=live |archive-url=https://web.archive.org/web/20210308051300/https://www.latimes.com/archives/la-xpm-1994-06-08-ca-1864-story.html |archive-date=March 8, 2021}}</ref> The investigation was closed without action in 1995, though the Justice Department stated it would continue to monitor the developments in the ticket industry.<ref name=":7">{{cite news |last=Philips |first=Chuck |url=https://www.latimes.com/archives/la-
In a 2009 article by the [[CBC News|CBC]], Ticketmaster argued that legislation was needed in [[Ontario]] to protect fans from scalpers and unauthorized ticket brokers saying, "You and I both know there is a thriving ticket-broker industry ... so the law is really a fiction ... We very strongly feel the law needs to be modernized to reflect the reality of internet commerce. By keeping a price cap in place, you're really just driving the [resale] business into the shadows."<ref>{{cite news |author=The Canadian Press |date=January 2, 2009 |title=Ticketmaster says pricey resale tickets protect consumers |url=http://www.cbc.ca/consumer/story/2009/01/02/ticketmaster-consumers.html |url-status=live |work=[[CBC News]] |location= |archive-url=https://web.archive.org/web/20090307032657/http://www.cbc.ca/consumer/story/2009/01/02/ticketmaster-consumers.html |archive-date=March 7, 2009 |access-date=May 28, 2021}}</ref> That same year, musician [[Bruce Springsteen]] complained of a conflict of interest between Ticketmaster and TicketsNow after fans were directed to TicketsNow once tickets to his concert sold out on Ticketmaster.com. [[Irving Azoff]], Ticketmaster CEO at the time, released an apology and stated that the TicketsNow link would no longer be shown for Springsteen's concerts.<ref>{{Cite news|url=https://www.telegraph.co.uk/news/newstopics/celebritynews/4520960/Bruce-Springsteen-furious-at-Ticketmaster.html|archive-url=https://web.archive.org/web/20090206232107/http://www.telegraph.co.uk/news/newstopics/celebritynews/4520960/Bruce-Springsteen-furious-at-Ticketmaster.html|url-status=dead|archive-date=2009-02-06|title=Bruce Springsteen 'furious' at Ticketmaster|last=Knapton|first=Sarah|date=2009-02-05|work=The Daily Telegraph|access-date=2010-03-28|location=London}}</ref><ref>{{Cite magazine|url=https://www.rollingstone.com/music/music-news/bruce-springsteen-furious-at-ticketmaster-rails-against-live-nation-merger-97368/|title=Bruce Springsteen "Furious" At Ticketmaster, Rails Against Live Nation Merger|last=Kreps|first=Daniel|date=2009-02-04|magazine=Rolling Stone|language=en-US|access-date=2019-09-11}}</ref> In 2018, the [[United States Department of Justice]] began reviewing complaints by [[Anschutz Entertainment Group|AEG]] that claimed the company had engaged in anti-competitive practices. As of April 2018, the Department of Justice had not released comments on its investigation.<ref>{{cite news |url=https://www.nytimes.com/2018/04/01/arts/music/live-nation-ticketmaster.html |title=Live Nation Rules Music Ticketing, Some Say With Threats |first1=Ben |last1=Sisario |first2=Graham |last2=Bowley |date=1 April 2018 |via=NYTimes.com |work=[[The New York Times]] |url-status=live |archive-url=https://web.archive.org/web/20210525035928/https://www.nytimes.com/2018/04/01/arts/music/live-nation-ticketmaster.html |archive-date=25 May 2021}}</ref>
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