Blibli: Difference between revisions
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{{Infobox Website |
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{{Short description|Indonesian e-commerce company}} |
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| name = PT Global Digital Niaga Tbk - Blibli (e-commerce) |
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{{Infobox website |
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| name = Blibli<br /><small>PT Global Digital Niaga</small> |
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| favicon = |
| favicon = |
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| logo = |
| logo = [[File:logo-blibli-blue.svg]] |
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| logocaption = |
| logocaption = Blibli logo since October 4, 2023 |
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| screenshots = |
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| screenshot = Tokoblibli.png |
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| caption = |
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| employees = As per Q4 2021, Blibli has around 1,500 employees. |
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| url = |
| url = https://www.blibli.com/ |
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| commercial = Yes |
| commercial = Yes |
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| type = [[ |
| type = [[Retail]] |
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| registration = |
| registration = |
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| owner = [[Djarum]] |
| owner = PT Global Investama Andalan (PT [[Djarum]]) (83.68%) <br/> [[Public]] (16.32%) |
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| language = [[ |
| language = [[Indonesian language|Indonesian]] |
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| author = |
| author = |
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| founded = 2011 |
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| CEO = [[Kusumo Martanto]] (''co-founder'') |
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| founder = Kusumo Martanto<br />Martin Hartono<br />Lisa Widodo<br />Hendry<br />Lay Ridwan Gautama |
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| current_status = Active |
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| current state = |
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| launch_date = 15 August 2011 |
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| launch_date = [[15 August]] [[2011]] |
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| revenue = |
| revenue = |
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| employees = 2,081 employees (excluding Subsidiaries and/or Associated Companies) As per Q4 2022 |
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| Movement = |
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}} |
}} |
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{{distinguish|Bilibili}} |
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'''Blibli''' ('''PT Global Digital Niaga''') is a leading Indonesian [[e-commerce]] company that focuses on building the omnichannel commerce ecosystem of choice for consumers and institutions through trust and assurance. |
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'''Blibli''', incorporated as '''PT Global Digital Niaga Tbk''', is an [[Indonesia]]n e-commerce company. |
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Since its establishment in 2011, Blibli has delivered curated products through collaboration alongside reliable sellers and partnerships with well-known brands. Currently, Blibli presents 20 product categories with tens of millions of high-quality products from hundreds of thousands of partners. Blibli has the widest array of payment methods and delivery options in [[Indonesia]]. Blibli is further known for its free shipping, customer service, best-in industry return policy and original product guarantee.<ref>https://cedcommerce.com/blog/largest-ecommerce-marketplace-indonesia-tokopedia/</ref><ref>https://www.mime.asia/next-year-5-new-unicorns-are-predicted-to-emerge-in-indonesia/</ref> |
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Blibli integrates omnichannel [[business-to-business]] ([[B2B e-commerce|B2B]]), [[Direct-to-consumer|business-to-consumer]] ([[Direct-to-consumer|B2C]]), and business-to-business-to-consumer (B2B2C). Blibli has made several significant acquisitions throughout its journey to support its business model, increase its service portfolio, and sustainably strengthen its business. |
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In 2017, Blibli acquired [[tiket.com]] to encourage expansion in the travel sector, including transportation and accommodation booking services. |
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In 2021, Blibli acquired PT Supra Boga Lestari Tbk, a company that manages premium supermarkets such as Ranch Market (the market leader in fresh) and Farmers Market, to strengthen its omnichannel strategy. |
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== History == |
== History == |
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Blibli was founded in 2011 as a subsidiary of [[Djarum]].<ref>https://www.forbes.com/sites/yessarrosendar/2022/10/17/indonesias-blibli-to-raise-528-million-through-ipo-at-35-billion-valuation/</ref> The name Blibli is an abbreviation of ''beli-beli'', [[Indonesian language|Indonesian]] for "buy, buy". |
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Blibli was founded in 2011 by [[Kusumo Martanto]], [[Martin Hartono]], and several others with the support of GDP Venture, a venture capital fund under [[Djarum|PT Djarum]]. |
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Blibli's subsidiaries include tiket.com<ref>https://www.bloomberg.com/news/articles/2022-04-08/tiket-said-to-mull-blibli-merger-before-1-billion-jakarta-ipo</ref> and supermarket chain Ranch Market.<ref>https://www.dealstreetasia.com/stories/blibli-buys-dekoruma-401111</ref> |
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Given the challenge of developing the retail industry with technology, the founders were motivated to present solutions to the logistical difficulties that prevented businesses (especially MSMEs) from reaching a broader market. This enthusiasm made Blibli direct its support for the country's economy in a sustainable manner. |
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Blibli became Indonesia's third [[Unicorn (finance)|unicorn startup]]<ref>https://www.businesstimes.com.sg/international/asean/tough-road-ahead-indonesian-e-commerce-firm-blibli-gears-mega-ipo</ref> through its [[initial public offering]] on the [[Indonesia Stock Exchange]] in late 2022.<ref>https://www.techinasia.com/global-reports-29-yoy-gross-profit-increase-q1-2024</ref> |
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Since the very beginning, Blibli has adopted the managed [[marketplace]] method through a system based curation, to provide quality products and services from trusted sellers. Blibli cooperates with brand owners and principals, authorized distributors, and trusted (verified) business owners, including micro, small and medium enterprise (MSME) players, to become sales partners on the company's platform. |
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== References == |
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Blibli itself is an abbreviation of the Indonesian word '''beli-beli''’ (in [[Indonesian language|Bahasa Indonesia]] means 'buy'). Founders chose the name as it is easy to remember and type in search engines. |
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{{reflist}} |
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== Founder & Leadership == |
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Blibli was established by five founders, namely Kusumo Martanto, Martin Hartono, Lisa Widodo, Hendry, and Lay Ridwan Gautama. Currently, Blibli's leadership structure consists of the Board of Commissioners and the Board of Directors, which include: |
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=== Board of Commissioners === |
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* President Commissioner: Martin Hartono |
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* Commissioner: Honky Harjo |
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=== Board of Directors === |
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* President Director: Kusumo Martanto |
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* Director: Hendry |
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* Director: Lisa Widodo |
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* Director: Andy Untono |
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* Director: Eric Winarta |
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== Working Values & Cultures == |
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The company's founders believed that suitable values are created by respecting stakeholders while maintaining good relationships during the establishment. The belief constructs R.E.S.P.E.C.T (Risk Taking, Excellence, Serving, Passionate & Proud, Encourage Growth & Innovation, Customer Focus, and Teamwork) as values and works culture at Blibli. |
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* Risk Taking: Committed to taking action and risk even though the outcome is dubious and willing to accept the consequences of failure. |
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* Excellence: Take the initiative to set challenging goals in a constructive manner that are designed to achieve positive business results. |
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* Serving: Treating stakeholders with respect and fairness. |
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* Passionate & Proud: Communicating passion for organizational decisions and direction. |
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* Encourage Growth & Innovation: Encourage yourself and others to brainstorm new approaches for generating new ideas. |
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* Customer Focus: Prioritizing customer needs in every decision-making and operation for customer satisfaction. |
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* Teamwork: Exchange ideas, provide mutual assistance, and offer resources to remove barriers to help the team achieve a common goal. |
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== Purpose == |
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Blibli’s ambition is to improve the quality of life of Indonesians with the following vision and mission: |
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=== Vision === |
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To be the marketplace ecosystem of choice for customers and institutions. |
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=== Mission === |
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To become an integrated omnichannel trading platform and trusted digital lifestyle. |
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== Services == |
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Blibli's primary focus is customer satisfaction, where innovation, features, and services are available to answer customers' needs. Blibli provides many benefits for customers when they shop online, from curating products and sellers to ensuring authenticity. |
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=== Categories === |
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Blibli is the first e-commerce platform that provides high-quality products and services for every aspect of our customer’s life journey at home, work, study, special occasions, or curated travel and experiences. Through its complete ecosystem, from Bliblimart and Ranch Market-combined #1 in omnichannel groceries to consumer electronics-online and offline brand flagship stores; and tiket.com, the market leader OTA in Indonesia.<ref>{{cite web|last=Liana Threestayanti|first=Infokomputer|date=15 May 2020|title=Empat Kategori Produk Blibli yang Paling Banyak Dicari Selama WFH|url=https://infokomputer.grid.id/read/122153273/empat-kategori-produk-blibli-yang-paling-banyak-dicari-selama-wfh?page=all|website=infokomputer.grid.id}}</ref> |
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To enrich its omnichannel ecosystem, Blibli offers the following products in several categories: |
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* Daily needs and Fresh Product (Bliblimart, Ranch Market and Farmer’s Market) |
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* Electronic gadgets and equipment with official guarantees such as cameras and computers |
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* Health and beauty |
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* Mothers and children |
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* Airlines and train tickets |
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* Hotels and tours |
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* Automotive |
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* Original fashion products |
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* Billing payments. From land and building tax (PBB), vehicle registration (Samsat), the national health care system (BPJS), Credit Cards, to the internet, and many other bills. |
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=== Payment options === |
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Blibli collaborates with trusted partners to provide multiple payment options in the Indonesian e-commerce industry. Including Blipay, Blibli Paylater, blu, transfers via virtual accounts, OneKlik, credit/debit cards, cash on delivery (COD), installments without credit cards, pay at outlets, internet banking, and electronic money. Blu, the embedded banking solution available on our platform, is also integrated into Blipay for frictionless secure payments. <ref>{{cite web|first=Blibli|title=Bagaimana cara melakukan pembayaran di Blibli?|url=https://www.blibli.com/faq/pembayaran/bagaimana-cara-melakukan-pembayaran-di-blibli-com/|website=blibli.com}}</ref> |
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=== Shipping options === |
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Blibli provides fast, easy, affordable, and the most comprehensive delivery services in the Indonesian e-commerce industry by collaborating with more than 21 logistics partners, including an in-house service called BES Package, to answer the various challenges in the Indonesian logistics sector. |
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Blibli is also a pioneer in 2-hour- delivery services, cargo, standard-time, pick a delivery time, express, same-day, and instant.<ref>{{cite web|first=Blibli|title=Metode pengiriman apakah yang paling sesuai untuk produk yang saya pesan?|url=https://www.blibli.com/faq/pengiriman/apakah-ada-perbedaan-metode-pengiriman-untuk-jenis-produk-di-blibli-com/|website=blibli.com}}</ref> |
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Blibli has the most complete omnichannel services suite in Indonesia: |
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* Blibli In-store (Fulfilling customer needs by expanding the advantages of Blibli's online store to offline stores) |
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* Click n collect (Buy online and pick up at any location the customer chooses) |
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* Blibli Mitra (Blibli's omnichannel solution that connects offline micro-businesses such as grocery stores to the digital space and ensures the best after-sales service in the industry with a money-back guarantee policy) |
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* Blibli is the first e-commerce in Indonesia that is integrated and connected to the digital bank platform application service (blu) |
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* Blibli is also synergized with PT Supra Boga Lestari Tbk to develop a choice of services to fulfill daily needs through a complete, seamless and integrated retail experience both online and offline. |
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== Awards and Achievements == |
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{| class="wikitable" |
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|+ |
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!Year |
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!Awards |
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|2021 |
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# Best Contact Center, Best Technology Innovation, Best CX Championship, Best Social Media, Best Employee Engagement, dan DREAM Team Awards – Contact Center World Asia Pacific 2021.<ref>{{cite web|last=Michael Agustinus|first=Kumparan|date=22 September 2021|title=Blibli Raih 5 Gold Medals dari Contact Center World - Asia Pacific 2021|url=https://kumparan.com/kumparanbisnis/blibli-raih-5-gold-medals-dari-contact-center-world-asia-pacific-2021-1wZvFWPXZUG|website=kumparan.com}}</ref> |
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# Best Ecommerce Customer Acquisition Strategy dan Best Mobile Campaign – The Wires Global 2021.<ref>{{cite web|last=Myesha Aqueena|first=Pikiran Rakyat|date=22 November 2021|title=Blibli Raih Dua Penghargaan Bergengsi, Mob Ex Awards 2021 dan The Wires Global 2021|url=https://jakpusnews.pikiran-rakyat.com/ekonomi/pr-443068702/blibli-raih-dua-penghargaan-bergengsi-mob-ex-awards-2021-dan-the-wires-global-2021|website=pikiran-rakyat.com}}</ref> |
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# The Best e-commerce company with Data Governance and Security – DataGovAi 2021.<ref>{{cite web|last=Khomarul Hidayat|first=Kontan|date=8 December 2021|title=Blibli Raih Dua Penghargaan Bergengsi, Mob Ex Awards 2021 dan The Wires Global 2021|url=https://industri.kontan.co.id/news/ceo-blibli-kusumo-martanto-raih-the-best-industry-marketing-champion-2021|website=kontan.co.id}}</ref> |
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# Kusumo Hartanto sebagai Marketeers of the Year 2021 – Marketeers.<ref>{{cite web|last=Khomarul Hidayat|first=Kontan|date=8 December 2021|title=CEO Blibli Kusumo Martanto raih the Best Industry Marketing Champion 2021|url=https://industri.kontan.co.id/news/ceo-blibli-kusumo-martanto-raih-the-best-industry-marketing-champion-2021|website=kontan.co.id}}</ref> |
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# The 1st Champion - Indonesia Original Brand 2021 for online mall category by SWA & Business Digest.<ref>{{cite web|last=Dwi Murdaningsih|first=Republika|date=1 August 2019|title=Rumah Zakat Raih 1st Champion Indonesia Original Brand Award|url=https://www.republika.co.id/berita/pvjkv4368/rumah-zakat-raih-1st-champion-indonesia-original-brand-award|website=republika.co.id}}</ref> |
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# The Best Contact Center Indonesia 2021 - Indonesia Contact Center Association (ICCA).<ref>{{cite web|last=Yudho Winarto|first=Kontan|date=1 January 2022|title=Blibli Raih The Best Contact Center Indonesia dan Gold Medal Asia Pacific 2021|url=https://industri.kontan.co.id/news/blibli-raih-the-best-contact-center-indonesia-dan-gold-medal-asia-pacific-2021|website=kontan.co.id}}</ref> |
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|2020 |
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# The Best Contact Center Indonesia 2020 in annual Contact Center Awards (ICCA) 2020 by Contact Center Association.<ref>{{cite web|last=Sanusi|first=Tribunnews|date=24 November 2020|title=Blibli Sabet 12 Penghargaan pada The Best Contact Center Indonesia 2020|url=https://www.tribunnews.com/bisnis/2020/11/24/blibli-sabet-12-penghargaan-pada-the-best-contact-center-indonesia-2020|website=tribunnews.com}}</ref><ref>{{cite web|last=widhoroso|first=Mediaindonesia|date=24 November 2020|title=Penghargaan ICCA 2020 Bukti Komitmen Blibli atas Kepuasan Konsumen|url=https://mediaindonesia.com/humaniora/363568/penghargaan-icca-2020-bukti-komitmen-blibli-atas-kepuasan-konsumen|website=mediaindonesia.com}}</ref> |
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# Selular Awards 2020 for “Best E-Commerce Apps” category.<ref>{{cite web|last=Redaksi|first=Selular|date=19 August 2020|title=Daftar Penerima Penghargaan The 17th Selular Awards 2020|url=https://selular.id/2020/08/daftar-penerima-penghargaan-the-17th-selular-awards-2020/|website=selular.id}}</ref> |
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# ICSB (International Council for Small Business) Indonesia Presidential Award 2020. |
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# Contact Center Service Excellence Award (CCSEA) 2020: Call Center with Excellence Predicate for Online Shopping category. |
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# Contact Center Service Excellence Award (CCSEA) 2020: Email Center with Good Predicate for email Customer Care Blibli.com for online shopping category. |
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# Digital Touch Points Customer Engagement Award (DTPCEA) 2020 with Good Predicate for Online Shopping category. |
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# Excellent Service Experience Award (ESEA) 2020 with Excellence Predicate for Online Shopping category. |
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|2019 |
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# CSB (International Council for Small Business) Indonesia Presidential Award 2019 - Business Practitioner category for the developing and nurturing of West Java's Small and Medium Enterprises (SME). |
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# Indonesia Original Brand (IOB) Award 2019 the 1st champion for Online Mall Category by SWA magazine.<ref>{{cite web|last=Dwi Murdaningsih|first=Republika|date=1 August 2019|title=Rumah Zakat Raih 1st Champion Indonesia Original Brand Award|url=https://www.republika.co.id/berita/pvjkv4368/rumah-zakat-raih-1st-champion-indonesia-original-brand-award|website=republika.co.id}}</ref> |
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# Contact Center Service Excellence Award (CCSEA) 2019: Call Center with Excellence Predicate for Customer Care Blibli.com for online shopping category.<ref>{{cite web|last=Java PR|first=tirto|date=9 April 2019|title=Blibli.com Raih Dua Penghargaan CCSEA 2019|url=https://tirto.id/penghargaan-ajang-ccsea-2019-dlDg|website=tirto.id}}</ref> |
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# Contact Center Service Excellence Award (CCSEA) 2019: Email Center with Good Predicate for email Customer Care Blibli.com for online shopping category.<ref>{{cite web|last=Isra Triansyah|first=Sindonews|date=11 April 2019|title=Blibli.com Raih Dua Penghargaan CCSEA 2019|url=https://photo.sindonews.com/gallery/31841/blibli-com-raih-dua-penghargaan-ccsea-2019|website=sindonews.com}}</ref> |
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# The Most Admired Indonesian Companies Award 2019 (IMACO 2019) for millennials generation, Top 5 Most Admired Company for “Special Company” category. |
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# Service Quality Award (SQA) 2019 for online shopping category from Carre Center for Customer Satisfaction & Loyalty (CCSL) with Service Excellence magazine & Marketing magazine. |
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== Blibli's Contribution to the Indonesian Business Sector == |
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Blibli is committed to sustainably conducting business and calls for other companies to do the same. |
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This commitment is realized through various initiatives, including the Blibli Big Start Indonesia, a competition for creative entrepreneurs held since 2016. The activity includes rigorous selection stages before well-known creative entrepreneurs judges choose the best participants. |
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== Ownership and Subsidiaries == |
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Blibli (PT Global Digital Niaga) is controlling a number of subsidiaries such as: |
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# PT Promoland Indowisata |
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# PT Global Kassa Sejahtera |
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# PT Global Distribusi Paket |
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# PT Global Distribusi Nusantara |
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# Global Distribution Niaga Pte. Ltd. |
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# PT Global Distribusi Pusaka |
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# PT Global Teknologi Niaga |
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# PT Global Fortuna Nusantara |
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# PT Rajawali Inti Selular |
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# PT Global Tiket Network (tiket.com) |
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# PT Supra Boga Lestari (RANC) |
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== Certifications == |
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'''ISO/IEC 27001:2013''' |
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Blibli is the first Indonesian e-commerce company to obtain the [[ISO/IEC 27001:2013]] information security system management standardization certificate. |
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* Blibli implemented various data security strategies to obtain this standard, including building a technology architecture and optimizing application programming interfaces (APIs) to build up Blibli's resilience in protecting company data and customer information. |
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* The ISMS implementation obtained the highest score in the Information Security Index (Keamanan Informasi - KAMI) program and received an award from the Indonesian National Cyber and Crypto Agency (Badan Siber dan Sandi Negara - BSSN). |
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== References == |
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[[Category:Online marketplaces of Indonesia]] |
[[Category:Online marketplaces of Indonesia]] |
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[[Category:Internet properties established in 2011]] |
[[Category:Internet properties established in 2011]] |
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[[Category:Companies based in Jakarta]] |
[[Category:Companies based in Jakarta]] |
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[[Category:Companies listed on the Indonesia Stock Exchange]] |
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[[Category:Indonesian companies established in 2011]] |
[[Category:Indonesian companies established in 2011]] |
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[[Category:Indonesian brands]] |
[[Category:Indonesian brands]] |
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[[Category:2022 initial public offerings]] |
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<references /> |
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{{Indonesia-company-stub}} |
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{{Commerce-website-stub}} |
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Revision as of 00:16, 11 July 2024
 Blibli logo since October 4, 2023 | |
Type of site | Retail |
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| Available in | Indonesian |
| Founded | 2011 |
| Owner | PT Global Investama Andalan (PT Djarum) (83.68%) Public (16.32%) |
| Founder(s) | Kusumo Martanto Martin Hartono Lisa Widodo Hendry Lay Ridwan Gautama |
| Employees | 2,081 employees (excluding Subsidiaries and/or Associated Companies) As per Q4 2022 |
| URL | https://www.blibli.com/ |
| Commercial | Yes |
| Launched | 15 August 2011 |
Blibli, incorporated as PT Global Digital Niaga Tbk, is an Indonesian e-commerce company.
History
Blibli was founded in 2011 as a subsidiary of Djarum.[1] The name Blibli is an abbreviation of beli-beli, Indonesian for "buy, buy".
Blibli's subsidiaries include tiket.com[2] and supermarket chain Ranch Market.[3]
Blibli became Indonesia's third unicorn startup[4] through its initial public offering on the Indonesia Stock Exchange in late 2022.[5]
References
- ^ https://www.forbes.com/sites/yessarrosendar/2022/10/17/indonesias-blibli-to-raise-528-million-through-ipo-at-35-billion-valuation/
- ^ https://www.bloomberg.com/news/articles/2022-04-08/tiket-said-to-mull-blibli-merger-before-1-billion-jakarta-ipo
- ^ https://www.dealstreetasia.com/stories/blibli-buys-dekoruma-401111
- ^ https://www.businesstimes.com.sg/international/asean/tough-road-ahead-indonesian-e-commerce-firm-blibli-gears-mega-ipo
- ^ https://www.techinasia.com/global-reports-29-yoy-gross-profit-increase-q1-2024