Graph API Version

Whats App Business Account Conversation Analytics

Reading

Enables one to retrieve the conversation based pricing analytics data for this WhatsApp Business Account

Example

Requirements

whatsapp_business_management permission
whatsapp_business_messaging permission
public_profile permission
WHATSAPP BUSINESS ACCOUNT ID
USER ACCESS TOKEN

Request

Formatted for readability.

curl -i -X GET \ 
"https://graph.facebook.com/LATEST-VERSION/WHATSAPP-BUSINESS-ACCOUNT-ID?fields=conversation_analytics.start(1651698000).end(1652302800).granularity(DAILY).phone_numbers(PHONE-NUMBER).country_codes().metric_types().conversation_types().conversation_directions().dimensions(CONVERSATION_DIRECTIONCONVERSATION_TYPECOUNTRYPHONE)&
access_token=USER-ACCESS-TOKEN"

GraphRequest request = GraphRequest.newGraphPathRequest(
  accessToken,
  "/WHATSAPP-BUSINESS-ACCOUNT-ID",
  new GraphRequest.Callback() {
    @Override
    public void onCompleted(GraphResponse response) {
      // Insert your code here
    }
});

Bundle parameters = new Bundle();
parameters.putString("fields", "conversation_analytics.start(1651698000).end(1652302800).granularity(DAILY).phone_numbers(["PHONE-NUMBER "]).country_codes([]).metric_types([]).conversation_types([]).conversation_directions([]).dimensions(["CONVERSATION_DIRECTION","CONVERSATION_TYPE","COUNTRY","PHONE"])");
request.setParameters(parameters);
request.executeAsync();

FBSDKGraphRequest *request = [[FBSDKGraphRequest alloc]
    initWithGraphPath:@"/WHATSAPP-BUSINESS-ACCOUNT-ID"
           parameters:@{ @"fields": @"conversation_analytics.start(1651698000).end(1652302800).granularity(DAILY).phone_numbers(["PHONE-NUMBER"]).country_codes([]).metric_types([]).conversation_types([]).conversation_directions([]).dimensions(["CONVERSATION_DIRECTION","CONVERSATION_TYPE","COUNTRY","PHONE"])",}
           HTTPMethod:@"GET"];
[request startWithCompletionHandler:^(FBSDKGraphRequestConnection *connection, id result, NSError *error) {
    // Insert your code here
}];

Response

{
  "conversation_analytics": {
    "data": [
      {
        "data_points": [
          {
            "start": 1651698000,
            "end": 1651784400,
            "conversation": 281,
            "phone_number": "PHONE-NUMBER",
            "country": "US",
            "conversation_type": "FREE_TIER",
            "conversation_direction": "BUSINESS_INITIATED",
            "cost": 0
          },
          {
            "start": 1652130000,
            "end": 1652216400,
            "conversation": 631,
            "phone_number": "PHONE-NUMBER",
            "country": "US",
            "conversation_type": "FREE_TIER",
            "conversation_direction": "BUSINESS_INITIATED",
            "cost": 0
          }
        ]
      }
    ]
  },
  "id": "WHATSAPP-BUSINESS-ACCOUNT-ID"
}

Parameters

Parameter	Description
`conversation_categories` array<enum {UNKNOWN, MARKETING, UTILITY, AUTHENTICATION, SERVICE, MARKETING_OPTIMIZED_DELIVERY, AUTHENTICATION_INTERNATIONAL, UTILITY_FIXED_TEMPLATE}>	Default value: `[]` list of conversation categories
`conversation_directions` array<enum {UNKNOWN, BUSINESS_INITIATED, USER_INITIATED}>	Default value: `[]` list of conversation directions
`conversation_types` array<enum {UNKNOWN, REGULAR, FREE_ENTRY_POINT, FREE_TIER}>	Default value: `[]` list of conversation types
`country_codes` array<string>	Default value: `[]` list of country codes
`dimensions` array<enum {UNKNOWN, PHONE, COUNTRY, CONVERSATION_TYPE, CONVERSATION_DIRECTION, CONVERSATION_CATEGORY}>	Default value: `[]` list of breakdown dimensions
`end` int64	end time Required
`granularity` enum {HALF_HOUR, DAILY, MONTHLY}	data granularity Required
`metric_types` array<enum {UNKNOWN, CONVERSATION, COST}>	Default value: `[]` list of metric types
`phone_numbers` array<string>	Default value: `[]` list of phone numbers
`start` int64	start time Required

Fields

Reading from this edge will return a JSON formatted result:

{
    "data": [],
    "paging": {}
}

`data`

A list of WABAConversationAnalytics nodes.

`paging`

For more details about pagination, see the Graph API guide.

Error Codes

Error	Description
200008	WhatsApp Business Account has no linked phone numbers.
100	Invalid parameter

Creating

You can't perform this operation on this endpoint.

Updating

You can't perform this operation on this endpoint.

Deleting

You can't perform this operation on this endpoint.